Fresh Christmas Trees Available Now! Open 7 days a week until 6 pm. Stock up on our homemade treats for your events!

Refund and Returns Policy

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING THE WEBSITE www.donorayfarms.com BY USING THE SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS.

MAKING A PURCHASE

Visa, Debit and MasterCard are accepted. Payment must be by credit card or other permitted payment method. Don-o-Ray Farms does not collect your financial information and all payments are processed by our trusted third-party service provider. We reserve the right to change the permitted methods of payment at any time, including and without limitation, the credit cards we will accept.

By completing a purchase transaction (“Order”) through the website, you are agreeing to pay, in full, the prices and all applicable taxes, shipping and handling fees in relation to your Order. Applicable sales tax will also be applied to the shipping and handling and return shipping charges. Taxes may depend on your delivery location.

If your Order is improperly completed, not completed, or payment is not received, your Order will not be accepted.

Please note that adding items to your shopping cart (“Cart”) does not reserve such items for you or guarantee that you will be able to purchase such items at a later date.

We reserve the right to change the prices offered on the website at any time.

All dollar amounts are in Canadian Dollars unless otherwise indicated.

We will use commercially reasonable efforts to fulfill your Order as quickly as possible; however, we will not be responsible for any delays in fulfillment which are beyond our control.

We reserve the right to limit or refuse any Order. Further, we reserve the right to verify the validity of all Orders and cancel any Order if we find evidence of fraud, tampering and/or any other violation of these Terms. We reserve the right to require proof of identity for the purposes of verifying the legitimacy of any Order or other information.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order.

By completing a purchase transaction (“Order”) through the website, you are agreeing to pay, in full, the prices and all applicable taxes, shipping and handling fees in relation to your Order. Applicable sales tax will also be applied to the shipping and handling and return shipping charges. Taxes may depend on delivery location.

ACCURACY

Every effort has been made to ensure that the information contained on the website is correct. However, there may be information on the website that contains typographical errors, inaccuracies, or omissions – including those that may relate to product descriptions, pricing, promotions, offers, and/or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or modify or cancel Orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your Order).

While we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

SHIPPING

Our products are available for pickup only. Should we offer Shipping in the future, we reserve the right, in our discretion, not to offer shipping to all areas or to certain addresses. In the event that we are unable or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

RETURNS

Due to health reasons we are unable to provide returns for food products. Please call us at the store to discuss any concerns as soon as possible. We will advise as to whether we are able to provide a full refund on your credit card.

If you have any questions about these policies please contact Don-O-Ray Farms at (250) 860-2557.